The main difference between WooCommerce and Magento is the intended scale of your eCommerce operations. WooCommerce is awesome in terms of simplicity and availability: it works with WordPress so it’s already awesome for a ton of websites on the internet. Magento is more powerful in terms of e-commerce specific operations, so if you’re building a bigger e-commerce business, Magento might be a more successful but more expensive option.
When considering an e-commerce platform, ensuring you have support and information is essential.
WooCommerce does not have live chat or dedicated customer support. It has WooCommerce documentation, but you’ll need to interpret these tips for your own store. If you are already familiar with WordPress, this might not be a problem. However, you should also be aware of this learning curve for employees.
The Magento community plan is also open source like WooCommerce and offers tips and questions on the community forum. For paid premium plans, Magento provides customer support via phone and email.
WooCommerce and Magento, now known as Adobe Commerce, serve different customers. You should use WooCommerce if you want to start selling e-commerce on top of your business operations and need a simple place to host products and checkout. For Magento, you might be building a larger business with a ton of products, and Adobe is the best option for hosting a larger e-commerce operation.